MyARX #2

Last Updated: 23 May 2026

This Privacy Policy describes how Rakyat Management Services Sdn. Bhd. ("RMS") ("we", "us", or "our") collects, uses, shares, and protects your information when you use the MyARX Mobile Application (the "App"). By downloading, installing, or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Who We Are

The App is owned and operated by:

• Developer / Data Controller: Rakyat Management Services Sdn. Bhd. ("RMS")
• Contact Email: myarx@arrahnuxchange.com.my
• Business Address: Tingkat 11 Menara 2, Menara Kembar Bank Rakyat, No. 33 Jalan Rakyat, 50470 Kuala Lumpur
• Website: https://rmanagement.com.my

If you have any questions about this Privacy Policy or your data, please contact us using the details above.

2. Information We Collect

We collect the following categories of information so the App can function and provide its features.

2.1 Information You Provide to Us (Account Information)

When you register for or use an account, we may collect:

• Name
• National Identity Card Number (NRIC)
• Email Address
• Phone Number
• Username and Password (passwords are stored in encrypted/hashed form)
• Any other information you choose to submit through forms within the App

2.2 Information Collected Through Device Permissions

With your consent, and only when needed for a feature you use, the App may access:

• Location – your approximate or precise device location, used to identify the nearest branch while using the App.
• Camera – to capture photos used during handling of support tickets.
• Photos / Media / Files (Storage) – to upload, attach, or save files and images used during handling of support tickets.

You may grant or revoke these permissions at any time through your device settings. If you revoke a permission, certain features may stop functioning properly.

2.3 Information Collected Automatically

When you use the App, we may automatically collect limited technical information such as:

• Device Information (device model, operating system version)
• App Version and Diagnostic Data required to maintain service reliability
• Crash and Error Logs

We do not sell your personal information.

3. How We Use Your Information

• Create and manage your account and authenticate you;
• Provide, operate, and maintain the App’s features;
• Respond to your requests, enquiries, and support needs;
• Improve, troubleshoot, and secure the App;
• Detect, prevent, and address fraud, abuse, or technical issues;
• Comply with applicable laws and legal obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis, we process your personal data based on:

• Your consent;
• Performance of a contract with you;
• Our legitimate interests;
• Compliance with legal obligations.

5. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers – trusted third parties who host, store, or process data on our behalf.
• Legal Requirements – where required by law or legal process.
• Protection of Rights – to protect RMS, users, and the public.
• Business Transfers – in connection with mergers, acquisitions, or asset transfers.

6. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration.

8. Your Rights

You may have the right to:

• Access your personal data;
• Correct inaccurate or incomplete information;
• Request deletion of your data;
• Withdraw consent;
• Object to or restrict processing activities.

To exercise these rights, please contact us at myarx@arrahnuxchange.com.my.

Account and Data Deletion

You may request deletion of your account and associated personal data at any time by emailing myarx@arrahnuxchange.com.my with the subject line "Account Deletion Request".

9. Children's Privacy

The App is not intended for children under the age of 18. We do not knowingly collect personal data from children.

10. Third-Party Links and Services

The App may contain links to or integrate third-party services. We are not responsible for the privacy practices of such third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

• Rakyat Management Services Sdn. Bhd. (RMS)
• Email: myarx@arrahnuxchange.com.my
• Address: Tingkat 11 Menara 2, Menara Kembar Bank Rakyat, No. 33 Jalan Rakyat, 50470 Kuala Lumpur
• Website: https://rmanagement.com.my