INTRODUCTION
Rakyat Management Services Sdn. Bhd. (RMS) is committed to protecting personal data and respecting your rights in the collection, use, storage, and disposal of your personal data. We give the highest priority to the security measures we adopt to ensure your personal data is well protected and processed in compliance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.
INFORMATION COLLECTED
RMS may collect personal data directly from you on a voluntary basis such as :
Such information is used for statistical analysis and does not involve any personal data that can identify an individual.
- Name
- Telephone Number
- Email Address
- Other information related to RMS products and services
Such information is used for statistical analysis and does not involve any personal data that can identify an individual.
SOURCE OF DATA COLLECTION
RMS obtains your personal data from various sources, including but not limited to :
- Official email as listed on the RMS website
- Inquiry and Feedback Forms
- Vendor Registration Forms
- Procurement Integrity Declaration Forms
- CTOS Consent Forms
PURPOSE OF DATA COLLECTION
Your personal data is collected and processed for purposes, including but not
limited to :
- To communicate with you regarding RMS products and services.
- To respond to your inquiries and complaints, and to resolve disputes generally.
- To carry out RMS internal activities.
- To fulfil regulatory, legal, or statutory requirements.
- To verify financial standing through credit reference checks.
PROCESSING OF DATA
RMS processes your personal data only within Malaysia. No personal data is transferred outside of Malaysia.
CHILDREN’S PERSONAL DATA
RMS does not knowingly collect personal data of children under the age of 18 without the consent of parents or legal guardians. If you are a parent or guardian and believe your child has provided personal data to RMS without your consent, please contact us so that we may arrange for the deletion of such data.
DISCLOSURE OF PERSONAL DATA
Your personal data may be disclosed, where necessary, with your consent or where otherwise permitted or required by law, to selected third parties, including but not
limited to-:
- Bank Rakyat and entities related to RMS.
- Government agencies, regulators, or legal authorities (as required by law).
- Professional advisors of RMS (e.g., auditors and solicitors)
- Information technology (IT) service providers, including system and server infrastructure appointed by RMS.
- Legitimate business partners.
RETENTION OF PERSONAL DATA
RMS will retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Notice or as required by law. Once no longer required, such data will be securely disposed of in accordance with applicable legal requirements.
SECURITY MEASURES
RMS adopts reasonable and appropriate security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration. These measures include appropriate administrative, technical, and physical controls in line with legal requirements and industry best practices.
In the event of a data breach that is likely to significantly affect your rights, RMS will take reasonable steps to notify the relevant regulatory authority within 72 hours (where required) and the affected individuals within an appropriate period.
In the event of a data breach that is likely to significantly affect your rights, RMS will take reasonable steps to notify the relevant regulatory authority within 72 hours (where required) and the affected individuals within an appropriate period.
LINKS TO OTHER WEBSITES
This website may contain links to portals such as Google Maps and other external portals. This Privacy Notice applies only to the official website of RMS. Visitors are advised to read and understand the privacy policy of third-party websites before providing any personal data.
YOUR RIGHTS
You have the right to :
- Access and obtain a copy of your personal data held by RMS.
- Request correction of any inaccurate, incomplete, or misleading personal data.
- Withdraw your consent to the processing of your personal data at any time (subject to applicable law or contractual obligations). Please note that withdrawal of consent may affect RMS’s ability to provide certain services to you.
- Lodge a complaint with RMS regarding the processing of your personal data.
AMENDMENTS TO THIS POLICY
RMS may update this Privacy Notice from time to time to reflect changes in legal, regulatory or business requirements. Any changes or amendments made will be notified via the RMS official website or other appropriate communication channels. You are encouraged to review this page periodically.
CONTACT DETAILS
If you have any questions, requests or complaints regarding your personal data, please contact BANK RAKYAT DATA PROTECTION OFFICER :
Nombor Telefon
(+60)3 - 2612 9600
(Ext 7605 / 7569)
(Ext 7605 / 7569)
Alamat E-mel
Lokasi Kami
Level 12, Tower 2, Menara Kembar Bank Rakyat, No.33, Jalan Rakyat, 50470, Kuala Lumpur